All orders are handmade within the UK. Orders will be dispatched within 4 weeks of receiving payment. Please allow up to two weeks for delivery or 4 weeks for non UK.
Our standard shipping is with Royal Mail, using a signed for service at the very minimum. The price of postage is dependant on the shipping country and the amount purchased. If you would like to upgrade your shipping please contact us directly before purchasing. Shipping rates are unique to every order, which takes into account the weight, size and insurance specifics.
International and European destinations will be posted using an International tracked and signed delivery service. These services are always tracked.
We will always keep proof of postage and cannot take any responsibility for loss or damage during transit.
We cannot be held responsible for any customs/tax charges on delivery of your item. This is the buyers responsibility to settle the debt.
Made to Order or Custom made Items –
Unfortunately we can not accept returns for Made to order or custom made items unless an item is faulty or in very rare cases. However if the fit is not correct we are able to alter this for you depending you send the item back within 14 days of receiving the item. The return postage is the customers dept. Please contact us with your concern before posting items back.
Ready to Ship –
We can only accept returns of Ready to Ship items within 14 days of the delivery date, if items are in there original condition, unworn or faulty. Please ensure to try intimate items such as knickers, briefs, thongs, boy short etc over your own underwear until satisfied you want to keep them for hygiene reasons. Return postage is the customers debt.
*We cannot accept returns for ‘sample’, ‘sale’ or ‘Clearance’ items unless there is a fault which has not been stated. Therefore please ensure you have taken this into consideration before placing your order. If you have any questions please contact us. All return postage is covered by the customer unless the item is faulty which has not been stated.