Terms and Conditions

Purchase Contract

By ordering any of our products you agree to be bound by these terms and conditions. The contract is started when you receive a confirmation email that your payment has been processed.

 

Orders and cancellations

You understand that orders can take up to 6 weeks for ‘Made to order’ products and 3 days for ‘Ready to ship’ products. This does not include shipping time. You have 24 hours after your confirmation purchase email to cancel any order with a full refund.

‘Made to order’ purchases after this time will have to be dealt with on an individual basis due work that already has been undertaken.

If any ‘Bespoke’ purchases are cancelled prior to delivery this will incur the charge of the full deposit originally paid.

If you decide after 24 hours you no longer want the ‘Ready to dispatch’ purchase, you may have to return this if the item has already been shipped. Return shipping is covered by the customer.

 

Personal Informtion

All Personal information you provide will be used only to fulfil your purchase. You have the right to change or delete your personal information.

Please see Privacy Policy for more information.

 

Delivery

Yelena Buck cannot be held responsible after your purchase has been shipped. Shipping costs are recognised before you confirm your order. Proof of purchase is always obtained.  Please see Delivery and returns for more information.

 

Price

The price is set in UK pound sterling. The price applicable is that set the day you place your order and this will be recognised in the checkout before you confirm your order. If purchases are amended after you place your order, then the date of your purchase will be from the amendment, meaning any short term offers or promotions you may have received prior, may no longer be offered. Yelena Buck does not charge VAT. Prices do not include delivery.

Coupons and Vouchers

Coupon codes and vouches can be used on any item in the shop excluding clearance and sale items. Coupon codes and vouchers will state how much off you are entitled to on your order, whether this be a percentage of the item or a stated price. Coupon codes and vouchers can only be used once per order unless otherwise stated. Custom orders and bespoke orders are not eligible for discounts, coupons or vouchers.

 

Payment

You can choose to either pay through Paypal, or through bank transfer, with both payment methods you maybe liable to fees.

Local taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Yelena Buck reserves the right to amend any information at any given time.